Support
Support
For account, subscription, capture, export, or privacy requests, contact us from the email address associated with your X-Jump account when possible.
Account help
- Include your sign-in email and whether you used Apple, Google, or email login.
- For subscription issues, include the App Store account region and product name if available.
- For account deletion or data export, clearly write “Account deletion” or “Data export” in the message.
Capture support
- Include device model, iOS version, app version, language, theme, and selected pipeline.
- For overlay issues, mention the phone orientation and whether the issue appears during capture or in the result page.
- For Standard features, include whether YOLO trampoline detection and Depth are enabled.
Safety note
X-Jump is a consumer fitness tool, not a medical or emergency service. Use the app only in a safe training area and stop immediately if the activity or environment becomes unsafe.
Common links
Account portal · Privacy Policy · Terms of Service
支持
账号、订阅、采集、导出、隐私、账号删除和数据导出问题，请尽量使用 X-Jump 账号邮箱联系我们。反馈采集或骨架叠加问题时，请提供设备型号、iOS 版本、App 版本、语言、主题、所选管线、手机方向，以及问题出现在采集中还是结果页。
X-Jump 是消费者运动工具，不是医疗或紧急服务。请只在安全训练环境中使用。